Train-The-Trainer Packages

We welcome the opportunity to earn your trust and deliver the best service and training in the call center industry.

Radclyffe has developed some of the best training in the industry. As a result of needing to get Radclyffe Master Facilitators up-to-speed quickly, Liz Ahearn developedTTT Platform Skills Training Certification that incorporates Platform Skills for Trainers andAdvanced Facilitation Skillsthat the firm now uses for every workshop designed and delivered whether internally or externally. Radclyffe Master Facilitatorshave consistently certified and impressed even the most highly talented Fortune 500 training teams in Corporate America, including: Mercedes-Benz USA Learning and Development Automatic Data Processing PriceWaterhouseCoopers BD Radclyffe’s Facilitation Strategy™is a proven, yet customized methodology that creates a truly experiential learning environment that addresses all of the Adult Learning Principles. Advanced Facilitation Skills™ Certification Workshop As the name implies, this workshop prepares the facilitator to use advanced skills including The Group Discovery Process™ and The Facilitation Strategy™ to engage learners, lower natural resistance and increase learning retention. After attending this course, the difference in training delivery is amazing and more importantly, the learners come away from courses they have attended motivated, energized and enthusiastic about the content they have learned. Radclyffe has certified professional trainers, managers and team leaders. If you are interested in becoming a Radclyffe Master Facilitator, please contact us by filling out the form below or simply email Liz Ahearn for more information. Go on…call us at 845-545-8821 find out more.


At ADP we always say, ‘All roads lead to Radclyffe’ because whatever we need, Radclyffe has the expertise and practical knowledge to help us. They have been a great partner for many years. As a result of working with them, our customer satisfaction scores increased significantly.”

Jill Altana

Vice President, Human Resources, ADP

“Radclyffe has developed a number of customized workshops for our core curriculum. We are simply in awe of their design ability and their facilitation skills.”

Patricia Dufort

Training and Development, Mercedes-Benz USA

“Radclyffe has taught me everything I know about contact centers. That’s why wherever I go I have brought Radclyffe into the company.”

Robin Moriates

Director of Training, Novartis Pharmaceuticals

“Radclyffe has had a tremendous impact on our contact center performance. From Strategic Interaction Skills™ to coaching to developing elearning, Radclyffe always delivers results.”

Kevin Booth

Director, US Customer Service, Becton, Dickinson & Company

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