One of the keys to performance improvement and taking your team to the next level is effectively assessing customer interactions and ensuring the leadership and coaching team is aligned. Taking interaction assessment to the next level is focusing on the outcome rather than each individual behavior. At Radclyffe, our Master Calibration Facilitators do just that…help your coaching and leadership team take your Call Quality Program to the next level by facilitating your Management Calibration Sessions and teaching your team how to effectively assess interactions AND focus on the Pivotal Behavior and outcome of the interaction. Along with the assessment process, these facilitated sessions review the coaching strategy…and how to effectively provide feedback to the front-line staff member that will ensure behavioral change and a positive feeling about the feedback experience. Individual and Team Management Calibration Sessions 1 hour and 15 minutes with a follow-up report after each session $399 per each session or get your first session Free ($390 in savings) if you purchase 13 bundled sessions. Once you have registered and paid, a Radclyffe Staff Consultant will contact you to schedule your sessions and to conduct an assessment to ensure your specific needs and objectives are met. Sign up for Individual Management Calibration Sessions
At ADP we always say, ‘All roads lead to Radclyffe’ because whatever we need, Radclyffe has the expertise and practical knowledge to help us. They have been a great partner for many years. As a result of working with them, our customer satisfaction scores increased significantly.”Jill Altana
“Radclyffe has developed a number of customized workshops for our core curriculum. We are simply in awe of their design ability and their facilitation skills.”Patricia Dufort
“Radclyffe has taught me everything I know about contact centers. That’s why wherever I go I have brought Radclyffe into the company.”Robin Moriates
“Radclyffe has had a tremendous impact on our contact center performance. From Strategic Interaction Skills™ to coaching to developing elearning, Radclyffe always delivers results.”Kevin Booth
Frequently Asked Questions
Can I use the themes on multiple sites?
Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our themes to.
What is your refund policy?
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.
What are Photoshop Files?
Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme's design in some way.
Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. When you log in as a "personal" subscriber, you will see a notice regarding your current package and instructions on how to upgrade.
Can I use your themes with WP.com?
Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try.