Don’t have lots of time?
Need a more flexible option for training but need it to be effective?
Can’t afford to have everyone off the phones?
Travel budget been slashed?
Hiring one at a time?
Computer-based training not producing performance improvement?…
…Then take a look at our course offerings or call us today at 845-545-6621
Radclyffe has some of the call center industry’s best skills training courses that provide tangible skills both in customer service and in leadership. Now you can get these courses for yourself or your team online…no traveling, no hassles BUT still with the great interaction and highly engaging experiential style for which Radclyffe is known. Below is a course snapshot to make it easy for you to select which is right for you and your staff and we provide an easy to register, easy to pay with your corporate credit card. Any questions or interested in having us come to you?
Just call 845-545-6621 and ask for Liz Ahearn or email her.
One of the keys to performance improvement and taking your team to the next level is effectively assessing customer interactions and ensuring the leadership and coaching team is aligned. Taking interaction assessment to the next level is focusing on the outcome rather than each individual behavior. At Radclyffe, our Master Calibration Facilitators do just that…help your coaching and leadership team take your Call Quality Program to the next level by facilitating your Management Calibration Sessions and teaching your team how to effectively assess interactions AND focus on the Pivotal Behavior and outcome of the interaction. Along with the assessment process, these facilitated sessions review the coaching strategy…and how to effectively provide feedback to the front-line staff member that will ensure behavioral change and a positive feeling about the feedback experience. We have a number of options for these session that may work for you:
Individual Management Calibration Sessions
Team Management Calibration Sessions
Public Calibration Sessions
Individual and Team Management Calibration Sessions
1 hour and 15 minutes with a follow-up report after each session
$399 per each session or get your first session Free ($390 in savings) if you purchase 13 bundled sessions. Once you have registered and paid, a Radclyffe Staff Consultant will contact you to schedule your sessions and to conduct an assessment to ensure your specific needs and objectives are met.
Sign up for Individual and Team Management Calibration Sessions
At ADP we always say, ‘All roads lead to Radclyffe’ because whatever we need, Radclyffe has the expertise and practical knowledge to help us. They have been a great partner for many years. As a result of working with them, our customer satisfaction scores increased significantly.”Jill Altana
“Radclyffe has developed a number of customized workshops for our core curriculum. We are simply in awe of their design ability and their facilitation skills.”Patricia Dufort
“Radclyffe has taught me everything I know about contact centers. That’s why wherever I go I have brought Radclyffe into the company.”Robin Moriates
“Radclyffe has had a tremendous impact on our contact center performance. From Strategic Interaction Skills™ to coaching to developing elearning, Radclyffe always delivers results.”Kevin Booth