Employee and Customer Engagement
According to Call Center Week’s 2012 Call Center Summit Survey, the greatest concern facing call center executives in 2012 is “Empowering and engaging employees to drive business results.” This makes sense given what we see in Radclyffe’s practice for the last 16 years. During that time, Radclyffe was one of the few consulting practices focusing on call center culture and what is today called Employee Engagement. Literally millions are lost each year to a lack of Employee and Customer Engagement and is rarely measured but acutely felt. Radclyffe has worked for over 16 years to find the perfect combination of ensuring smooth contact center operations and cultivating a front-line driven culture. We have found the keys to keeping contact center employees motivated, engaged, proactive and self-driven and personally accountable. We have developed the most effective, proven programs in the industry. Learn more about how to: Get Front-Line Buy-In to Anything Raise the current minimum level of performance Create a self-driven front-line staff Cultivate a proactive, innovative culture Increase Business Acumen and perspective Achieve personal and professional accountability Just give us a call or email Liz Ahearn.
At ADP we always say, ‘All roads lead to Radclyffe’ because whatever we need, Radclyffe has the expertise and practical knowledge to help us. They have been a great partner for many years. As a result of working with them, our customer satisfaction scores increased significantly.”Jill Altana
“Radclyffe has developed a number of customized workshops for our core curriculum. We are simply in awe of their design ability and their facilitation skills.”Patricia Dufort
“Radclyffe has taught me everything I know about contact centers. That’s why wherever I go I have brought Radclyffe into the company.”Robin Moriates
“Radclyffe has had a tremendous impact on our contact center performance. From Strategic Interaction Skills™ to coaching to developing elearning, Radclyffe always delivers results.”Kevin Booth
Frequently Asked Questions
Can I use the themes on multiple sites?
Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our themes to.
What is your refund policy?
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.
What are Photoshop Files?
Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme's design in some way.
Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. When you log in as a "personal" subscriber, you will see a notice regarding your current package and instructions on how to upgrade.
Can I use your themes with WP.com?
Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try.